Designing AI from the outside in

The failure mode has changed from deflection to hallucination, from “can’t help” to “will help with absolutely anything, whether or not it should.” This is a design and implementation problem, not an AI problem.

More than one thing can be true at once

Most designers I talk to hold very real and very valid concerns about AI. But very few are getting past that wall of concern to the place where they know enough to do something about the stuff that troubles them.

Imagination follows making

The value of prototyping is what it reveals about the people you’re trying to reach and serve, and what bold move it makes possible that wasn’t visible before you built it.